Privacy Policy — How tk bajee Protects Your Data

When you register an account, use the tk bajee platform, or interact with our services in any way, we collect certain categories of personal information. This section describes each category, the specific data points within it, and the reason why that data is required.

1.1 Registration Data

When you create a tk bajee account, we collect the information you provide directly during the sign-up process. This includes your full legal name, date of birth, residential address in Bangladesh (including division, district, and upazila where applicable), mobile phone number, and your chosen username. This data is required to establish your identity, enforce our 18+ age policy, and ensure each player holds only one account on the platform.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence. We may also request proof of your residential address (such as a recent utility bill or bank statement) and confirmation of your payment method ownership (for example, a screenshot of your bKash or Nagad account registered in your own name). KYC documents are used solely for identity verification and fraud prevention purposes.

1.3 Financial Transaction Data

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer, we record transaction details including the payment method used, the transaction reference number issued by the payment provider, the amount in Bangladeshi Taka (৳), the date and time of the transaction, and the transaction status. We do not store full mobile banking PINs or passwords — payment authentication takes place directly on your payment provider's platform.

1.4 Gameplay & Betting Activity Data

We maintain records of your activity on the tk bajee platform, including the games you play, bet amounts and outcomes, session durations, bonus claims and usage, and any sports betting selections you place. This data is used to personalise your experience, calculate winnings, resolve disputes, detect match-fixing or bonus abuse, and comply with responsible gaming obligations.

1.5 Device & Technical Data

When you access tk bajee through a browser or app, we automatically collect certain technical information including your IP address, device type and model, operating system and version, browser type and version, screen resolution, language settings, and referring URL. This data is used for security monitoring, fraud detection, and platform optimisation.

1.6 Communications Data

If you contact tk bajee's support team via email or live chat, we retain a record of that correspondence — including your messages, our responses, and any attachments submitted — for quality assurance, dispute resolution, and regulatory compliance purposes. Support records are kept for a minimum of two years from the date of the interaction.

tk bajee does not sell, rent, or trade your personal data. We share your information only with carefully selected third-party service providers who are essential to delivering our platform, and only to the extent necessary for each provider to perform their specific function.

3.1 Payment Processing Partners

To process your deposits and withdrawals, we share necessary transaction data with your chosen payment provider — including bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and City Bank. The data shared is limited to what is required to authenticate and complete the transaction. Each payment partner operates under their own privacy policy and data protection framework.

3.2 Game Content Providers

tk bajee integrates games and live casino content from third-party providers including Evolution Gaming, Pragmatic Play, Spribe, Ezugi, and Microgaming. These providers may receive anonymised session data (such as a player token or session ID) to facilitate game access and result logging. They do not receive your full personal profile, payment details, or KYC documents.

3.3 Identity Verification Services

For the purposes of KYC verification, we may use third-party identity verification services to assist in validating the authenticity of documents submitted by players. These providers are contractually bound to process data solely for verification purposes and to maintain the same standard of data security as tk bajee itself.

3.4 Legal & Regulatory Disclosures

We may disclose personal data to law enforcement agencies, regulatory authorities, or courts when required by applicable law, a valid court order, or where we believe disclosure is necessary to prevent fraud, protect the rights of players, or ensure the safety and integrity of the platform. We will disclose the minimum amount of data necessary to satisfy each lawful request.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving tk bajee, player data may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and the privacy policy governing their data going forward before the transfer takes effect.

3.6 No Third-Party Advertising Networks

tk bajee does not share your personal data with third-party online advertising networks, social media platforms, or data brokers for the purpose of targeted advertising. Any promotional communications from tk bajee are sent directly by tk bajee to players who have consented to receive them.

Protecting the personal data entrusted to us by tk bajee players is one of our most fundamental obligations. We apply a layered security approach combining technical controls, access management, and operational procedures to minimise the risk of unauthorised access, disclosure, alteration, or destruction of your data.

5.1 Technical Security Measures

All data transmitted between your device and tk bajee's servers is encrypted using Transport Layer Security (TLS) with a minimum of 256-bit encryption. Data stored on our servers is encrypted at rest. Our infrastructure is hosted in access-controlled data centre environments with physical security controls. We apply firewalls, intrusion detection systems, and regular vulnerability scanning to our server environment.

5.2 Access Controls

Access to player personal data is restricted to tk bajee employees and contractors who have a specific operational need to access it. All staff with access to player data are subject to confidentiality obligations and receive regular data protection training. Access privileges are reviewed periodically and revoked promptly when no longer required.

5.3 Incident Response

In the event of a data security incident that is likely to result in a risk to the rights and freedoms of players, tk bajee will act swiftly to contain the incident, assess its impact, and notify affected players without undue delay. We maintain an incident response plan that is tested and updated regularly to reflect evolving threat landscapes.

5.4 Data Retention Periods

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention guidelines apply:

• Active account data: Retained for the duration of your account and for five years following account closure, to comply with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction.
• KYC documents: Retained for five years from the date of submission or from account closure, whichever is later.
• Support communications: Retained for two years from the date of each interaction.
• Analytics data: Aggregated and anonymised; retained indefinitely as statistical data with no link to individual players.

5.5 Data Deletion

When a retention period expires, or when a verified deletion request is received and no legal obligation requires continued retention, tk bajee will securely delete or anonymise the relevant data. Secure deletion uses methods that prevent recovery of the deleted information from our storage systems.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tk bajee handles your personal data, please reach out to our support team. We take all privacy enquiries seriously and aim to respond to every message within 24 hours during regular business hours (Bangladesh Standard Time, UTC+6).

7.1 How to Contact Us

The primary point of contact for all privacy-related matters at tk bajee is our support team, reachable at the email address below. Please include your registered username and a brief description of your query so we can direct your message to the appropriate team member without delay.

7.2 Updates to This Privacy Policy

tk bajee reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to our data processing practices, the introduction of new platform features, or feedback received from players. Whenever this policy is updated, the revised version will be published on this page with an updated effective date prominently displayed at the top of the document.

For material changes — those that significantly affect your rights or the way we use your data — tk bajee will provide advance notice to registered players via the email address associated with their account. We will give a minimum of 14 days' notice before material changes take effect, giving you time to review the updated policy and, if you do not agree with the changes, to close your account and withdraw your remaining balance before the new policy applies.

Continued use of the tk bajee platform after the effective date of any updated Privacy Policy constitutes acceptance of the revised terms. If you disagree with any part of this policy, you are entitled to close your account by contacting our support team. We encourage all players to review this page periodically to stay informed about how their data is protected.

7.3 Links to Other Pages

This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming policy, both of which contain additional information about how tk bajee operates and the obligations that apply to players and the platform. Together, these three documents form the complete legal framework governing the relationship between tk bajee and its players.

7.4 Governing Language

This Privacy Policy is written in English. In the event of any inconsistency or dispute arising from a translation of this document into another language, the English version shall prevail and be treated as the authoritative text.